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FAQ's

Frequently Asked Questions

Q: How can I keep my candles looking their best?
A: Candles will discolor or fade when exposed to light for long periods. We recommend that you do not see your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This can cause candles to bend or negatively affect the quality of your candles. Store your candles in a cool, dry place.

 

Here are some tips to enjoy your Woodwick Candle :

  • As with all the candles, the first burn is the most important. Candles should burn one hour for every 1 "of diameter of the actual size candle, allowing the wax to melt or liquefy from edge to edge of the jar.
  • Keep wicks trimmed to 1/8 "while burning. If the wick exceeds 1/8", extinguish the flame, trim wick, remove the seals and then on again. The wick should be trimmed every 4 hours of battery life.
  • Keep the wax pool free of wick trimmings, matches, or other foreign objects that could present a risk of fire.
  • Always burn candles on a heat resistant surface protected safely placed in a suitable support. Do not place on secondary heat sources such as televisions, stoves, or anything that generates heat.
  • Always burn candles away from drafts, other heat sources, anything flammable and out of reach of children and pets.
  • Always turn off the candles blowing out by placing two fingers to his mouth and gently blowing so as not to smear liquid wax. Do not use water! In the case of vessels, not replace the lid while burning.
  • Handle the vase with care, as the container is fragile. Avoid glass-glass contact when removing or replacing the cover. Do not use if cracked, chipped or scratched, and do not fill with wax.
  • The container may become hot. Handle with care. We recommend that all jar and glass filled candles be burned on a heat-resistant, dry surface protected.
  • Discontinue use when 1/2 "of wax remains on the bottom of the pot. This will prevent possible heat damage to the counter / surface or container.
 
Q: Why do candle wicks sometimes become mushroom shaped?
A: When the candle wax is consumed more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be cut. Turn off the flame, trim the wick to 1/8 "to remove the carbon deposit and then on again. Do not allow the wick trimmings or other materials to fall into the pool of wax.
 
Q: Do you have a candle that "eats" smoke or cooking odors?
A: Our Good Air ™ candles and home fragrance products are the perfect solution! Good Air contains a patented formula that counteracts odor-eliminating odors in the air. Good Air neutralizes on contact leaving behind fresh, clean air.
 
Q: Can I refill my jar candle when it is empty? Do you recycle your empty cans?
A: Because glass weakens as it accumulates bumps and scratches from use, it is recommended not to fill our jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells ... whatever small collections you may want to display. Additionally, our jars and glass lids are 100% recyclable and most local recycling agencies will accept empty Yankee Candle jars with other glass jars.
 
Q: How do I remove candle wax from fabric?
A: Every time, we suggest you consult the laundering instructions provided by the manufacturer of the tablecloth or other fabric. Professional cleaners are also valuable sources of information. If you attempt to clean the item yourself, it is important to allow the wax to harden completely. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric. Citrus-based or oil-based cleaners are the most effective in removing stains.
 
Q: How do Woodwick candles make candles smell so authentic?
A: This is their secret! They actually have a committee dedicated to researching fragrances. Once the committee recommends a candle, a separate group of people from across our company to test the authenticity of fragrance and quality of burn.
 
 
Q: Why are some fragrances discontinued?
A: Consumer tastes change over time. As a result certain fragrances may decline in popularity to the point that you can no longer continue to do them. In some cases, we have an exciting new fragrance to bring to our customers and we need to make space in our product offerings to bring them to you.
 
Q: Why did you tell it to stop using the candle when a half inch of wax remains?
A: The glass may become warm on the bottom as the flame approaches the base of the vessel and most of the wax has been consumed. When this instruction is followed the glass will not be too hot. For your own safety, we also recommend burning all candles on heat resistant surfaces, such as a plate or trivet.

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